Terms & conditions

General Terms and Conditions of AIR Bandenservice 1. Who we are AIR Bandenservice, Jan Tademaweg 16, 2031 CV Haarlem (hereinafter: "we"). Chamber of Commerce (KvK) number: 67181503. VAT number: NL002418285B77. Email: info@airbandenservice.com. Telephone: 023 785 37 31. Our opening hours are on the website. By "customer" we mean anyone who orders from us or gives us an assignment. A "consumer" is a customer who is a natural person and is not acting in the course of a profession or business. A "business customer" is a customer who does. 2. When these terms and conditions apply These terms and conditions apply to all offers, orders and assignments with us: via the webshop, by telephone and in the workshop. This concerns the sale of tyres and rims, the fitting service and tyre storage. Deviating agreements only apply if we have confirmed them in writing. If you are a consumer, the mandatory statutory rights you have always continue to apply. 3. Offer and prices All prices on the website are in euros, per tyre and including 21% VAT, unless stated otherwise. The waste management fee per tyre, the delivery costs and the fitting rate per tyre are stated separately. For tyres that we fit, balancing and the disposal of your old tyres are included in the fitting rate. We charge separately for balancing loose wheels, at the rate on the website. You can see delivery costs and any discounts in the shopping cart before you order. Collection from the workshop is free. Images on the website are for illustration purposes. Where an image is not a photo of the tyre itself, this is stated. The details of the tyre (brand, model, size, season, condition) are decisive, not the image. Obvious mistakes or printing errors in prices or product details do not bind us. In that case we will contact you before your order is carried out. Discount codes and promotions only apply for the period and the products stated with them, and cannot be combined, unless stated otherwise. 4. Check your tyre size You yourself are responsible for choosing a tyre that fits your vehicle. The correct size is on the sidewall of your current tyre and in your vehicle's owner's manual. The licence plate check on our website shows which vehicle it concerns based on data from the Netherlands Vehicle Authority (RDW). That check does not give a tyre size and is no guarantee that a tyre fits. In doubt? Call or email us before you order, and we will be happy to help you decide. 5. Ordering You order via the webshop, by telephone or in the workshop. The contract is concluded as soon as we have confirmed your order. Stock is reserved for you after your order. We may refuse or cancel an order, for example if misuse is suspected or if a product turns out to be no longer available. If you have already paid, you will get that amount back. 6. Payment You can pay using the payment methods offered in the shopping cart. This can be online or on collection or delivery, by debit card or in cash. Online payments are processed by Mollie. If you choose to pay on collection, we reserve the tyres for you in your name. If you do not collect them on the agreed day or within a reasonable period, we will contact you. If you do not respond, we may cancel the reservation. Business customers receive an invoice in the company name on request. 7. Delivery Items in our own stock can usually be collected or fitted the same day. Items to order are obtained from our supplier. According to our estimate, this takes 2 to 3 working days. That period is an estimate and not a strict deadline. You can choose between collection from the workshop and home delivery. We deliver no later than 30 days after your order, unless we agree otherwise with you. If we cannot deliver on time, we will let you know as soon as possible. The risk for the tyre passes to you at the moment you have received the tyre. 8. Fitting service If you want us to fit tyres, you make an appointment. If you choose a day in the shopping cart, we will contact you if the time changes. If you cannot come, please let us know as soon as possible. We carry out the fitting professionally. After fitting, we advise you to retighten the wheel nuts or bolts after approximately 50 to 100 kilometres. If during fitting we see that a tyre, rim or other part is not safe, we will report this to you and discuss what needs to be done. We do not carry out additional work without your approval. 9. Right of withdrawal for consumers (returns policy) As a consumer, you may withdraw from an order that you placed with us online, by telephone or by email within 14 days, without giving any reason. The period begins on the day after you or a third party designated by you (not the carrier) has received the tyre. If you ordered several tyres in one order that are not delivered at the same time, the period begins with the last tyre. How to withdraw: send us a clear statement before the end of the period, for example by email to info@airbandenservice.com. You may use the model form at the bottom of these terms and conditions, but you do not have to. You then bring the tyre to the workshop or send it to us within 14 days. The costs of returning are for your account. If you bring the tyre in yourself, there are no costs. We refund the amount you paid, including the standard delivery costs, within 14 days after we have received your statement. We may withhold the refund until we have received the tyres back or until you have shown that you have sent them back. We refund using the same payment method you used to pay, unless you agree to something else. Returning tyres: return tyres as you received them: unused, undamaged and preferably in the original packaging. You may unpack and inspect the tyre to see whether it is right, as you would in a shop. If a tyre has been fitted, mounted on a rim or used on the road, that is more than necessary to assess the tyre. You are liable for the resulting diminished value. In practice this means that a fitted or used tyre cannot be taken back, or only with a deduction. The right of withdrawal does not apply to business customers, nor to a fitting that has been fully performed (see article 10). 10. Fitting service and loss of the right of withdrawal If you ask us to carry out the fitting within the period in which you may withdraw, you expressly request us to begin the service immediately after the appointment. In doing so, you acknowledge that you lose your right of withdrawal for the fitting as soon as we have fully performed it. If you withdraw before the fitting has been completed, you pay us an amount proportionate to the part of the service we have already performed. The right of withdrawal for tyres that have not been fitted remains in place (see article 9). 11. Used tyres Used tyres are identifiable as used. The product page states the condition of the tyre, such as the measured tread depth. The statutory minimum tread depth is 1.6 mm. Normal signs of use and age-related wear are therefore not a defect, unless the tyre is in worse condition than we have indicated. 12. Warranty and complaints about a product We supply products that conform to the contract. As a consumer, you have the statutory rights for a product that does not conform to it. You can then ask for repair or replacement, or terminate the contract. Report a defect within two months after you have discovered it, preferably as soon as possible. Email us a description and photos, or come by. A manufacturer's warranty may also apply. This is in addition to your statutory rights. The following are not defects: normal wear, road damage (such as a tear from a kerb or a nail), tyre pressure that is too low or too high, an incorrect tyre size that you chose yourself, incorrect fitting by someone else, or damage due to accidents or improper use. Business customers must report defects in writing within 8 days after delivery. 13. Liability We are liable for damage that is the direct result of an attributable failure on our part. Our liability is limited to the amount of the order or assignment to which the damage relates. This does not apply if the damage is the result of intent or deliberate recklessness. We do not exclude liability for damage due to death or personal injury, or for other damage for which the law mandatorily prescribes liability. For business customers, we exclude liability for consequential damage (such as business losses and loss of profit). 14. Personal data How we handle your personal data is set out in our privacy statement. 15. Complaints and disputes Are you not satisfied? Let us know via info@airbandenservice.com or 023 785 37 31. We will respond to the substance of your complaint within 14 days. If we cannot resolve it together, as a consumer you can submit the dispute to the competent court in your place of residence. Dutch law applies to all contracts with us. If the customer is a business customer, the competent court in the district of Noord-Holland (arrondissement Noord-Holland) decides. 16. Changes and language We may amend these terms and conditions. For an order that has already been placed, the terms and conditions as they applied at the time of ordering apply. The Dutch text is binding. Translations are intended to help you and we adhere to the Dutch text if there is a difference. Annex: model withdrawal form You only need to complete and return this form if you wish to withdraw from the contract. To: AIR Bandenservice, Jan Tademaweg 16, 2031 CV Haarlem, info@airbandenservice.com. I hereby give notice that I withdraw from our contract for the sale of the following products: Product(s): ...................................................... Ordered on / received on: ...................................................... Name: ...................................................... Address: ...................................................... Signature (only if this form is submitted on paper): ...................................................... Date: ......................................................